Emotional Intelligence

Emotional Intelligence

Emotional intelligence is the ability to recognise our own emotions and those of others and to know how to manage them effectively. Having high emotional intelligence means being able to carry out reflective thinking on emotional self-awareness and self-evaluation and an action of managing the self in the relationship with others and in the relationship with problems, obstacles and difficulties.
Knowing how to recognise and manage our emotions means knowing how to self-regulate our own conduct, adopting different rules based on such context, which are always in line with our values, beliefs and motivations.

According to Goleman’s model of emotional intelligence skills, to enhance this soft skill it is necessary to have:

  • Self-awareness which means knowing what we feel and why we are experiencing an emotion or a series of specific emotions.
  • Self-management which involves the ability to identify positive emotions and manage the most stressful ones that cause emotional and psychophysical tension.
  • Social awareness which means recognising and empathising with the other people’s emotions.
  • Relationship management which implies the ability to work with others, inspiring and motivating them and to resolve any conflicts.