Effective Communication

Effective Communication

Late Middle English: from Old French comunicacion, from Latin communicatio(n-), from the verb communicare “to share”, “making known”.

Being able to communicate effectively is perhaps the most important and complex of all the interpersonal skills necessary to prevent making or repeating the same mistakes, because it allows us to transmit information to others and to understand what we are told without opinions and prejudices. It is an active and never passive process, and a skill that requires both speaking and listening, and also – and perhaps more crucially – the development of a shared understanding of the information transmitted and received.
If we all think about all the skills needed for effective communication, we could define this skill as a sort of art that, without a doubt, may be trained, and also taught and learned.

The way we communicate is affected by cultural origin.
In Western (speaker-oriented) communication, the speaker’s task is to communicate clearly. So the responsibility for error, in not understanding the message, will be on whoever is communicating it.
In Eastern communication (recipient-oriented), the listener’s task is to decipher the message. In this case, therefore, the responsibility for any errors arising from ineffective communication will be attributed to the recipient of the message.

It is therefore important to understand these differences, especially if the work teams are made up of people from different countries and cultures, and it is important to be aware that differences in the way of understanding communication and communicating are reflected in specific actions and decisions: encourage instead of discouraging, soothe rather than irritate, share information transparently and fully or conceal it.

To communicate effectively, multiple skills are required: observation skills, synthesis and clarity, listening and understanding, emotional intelligence, self-confidence to increase – as a result – the power of the message itself; respect for the context and for the recipient/listener (respect for their ideas, values and opinions); non-verbal communication – to connect with the recipient beyond words, calibrating and observing gestures, facial expressions and postures; use of the most appropriate means for communicating effectively based on the situation and the priority of the message; ability to receive and provide feedback.

In personal and professional life, the ability to communicate effectively, to know how to speak, to listen and to ask questions is essential. Effective communication in a company helps to build a healthy culture of error and success, based on trust; it facilitates awareness of decision-making processes and improves the ability to resolve misunderstandings and conflicts; and it creates an environment where people are free to share their ideas by exploring their creative and innovative side.