Coaching

Coaching

From French coche, from German kotsche “carriage”, from Hungarian kocsi “carriage of Kocs”.

Coaching is the soft skill through which we are able to help people determine what their “next stop” is, supporting them in getting there and developing their potential.
Having coaching skills is often confused with other skills, such as giving advice and offering solutions (counselling), probing the past and diagnosing (therapy), helping someone learn and develop faster than they would otherwise (mentoring) even if there are several points of overlap with the latter activity.

Being able to coach someone, to “train” a person by unlocking their potential, is very complex, as it requires us to harness an array of many other skills. The key skills needed to develop coaching skills include: high emotional intelligence and a sincere willingness to help others develop, exceptional listening and empathy skills and knowing how to ask questions. Coaching does not mean offering opinions but asking the right questions to guide people towards their goals.

Coaching means knowing how to remain impartial and not taking the relationship with the coachee personally, not manifesting expressions of happiness in positive situations and, in the same way, not blaming the coachee for any mistakes, rather focusing on how to recover the situation calmly and with the involvement of the person concerned, trusting that they have the necessary answers and that they only need help to find them. It is therefore essential to be skilled in providing feedback, and in using tact and diplomacy.

In light of all this, and the ever-increasing importance that “people” have in businesses and at school, it shouldn’t be surprising that developing coaching skills is highly sought-after requisite and increasingly important for managerial figures who have team responsibilities.
Through a coaching activity it is therefore possible to guide people in their decision-making process, enabling the intrinsic power of each individual to choose in an informed way, embracing their emotions and mistakes, through discovery or rediscovery of their value.